May 13th, 2008 by Nils Maier
Within the channels of user generated media, family holidays are the most frequently mentioned issue. Users in weblogs like to discuss the topic of winter holidays, whereas a vacation in the snow does not enjoy great popularity in online communities. Here, users prefer to talk about cruises, while this topic cannot be found under the bloggers’ top 5 ways of travelling. Moreover, and in contrast to active online community members, bloggers rather choose to have conversations about package tours. Concerning the ways to travel, bloggers and online community members seem to agree on adventure and city travels. In both channels of communication, they are the most frequently discussed.
Top Ways to Travel – Online Communities:
Cruises
Last Minute
Adventure Vacations
City Trips
Family Holidays
Top Ways to Travel – Weblogs:
Package Tours
Adventure Vacations
City Trips
Winter Holidays
Family Holidays
Users in weblogs and online communities also agree on the way of booking travels. At this, statements for booking offline have the lion’s share of the topics. About 2/3 of the statements on both channels are allotted to the traditional booking method. This confirms the results of the recent AGOF study. Consumers like to obtain detailed advice in the user generated channels but prefer to book offline in a travel agency.
Booking Methods – Online Communities:
Internet
Travel Agency
Booking Methods – Weblogs:
Internet
Travel Agency
The here described booking behaviour indicates the path that marketers have to take in the future. The increasing consumer focus on information concerning products or travels in online domains sets new benchmarks for a successful marketing mix. No matter if it is a large-scale print campaign or an elaborate TV spot – traditional forms of advertisement impress consumers to a lesser and lesser extend. Therefore, it is essential to meet the consumer where he increasingly searches for information. More and more often, customers use portals such as Holidaycheck, TripAdvisor or Opodien in order to obtain information about their potential travel destinations and holiday accommodations before booking. In any case, marketers of the tourism industry should be prepared for this tendency, especially in consideration of the current number of internet users. By now, according to the latest survey of Bitkom, already 63% of the Germans roam the internet.
May 13th, 2008 by Nils Maier
Regarding travels outside Europe, the US and Asia are clearly the main topics in weblogs and online communities. This resulted from the quantitative analysis of consumer comments in the current study. For the intense buzz in the United States, surely the decisive factor is the favourable dollar exchange rate because of which the US has become something like a shopper’s paradise.
In online communities, the African continent ranks third as a potential travel destination, whereas it ranks fifth concerning the overall buzz in weblogs. Bloggers show a greater interest in American Oceania and South America.
This quantitative netnographic study was based on 6500 user opinions in weblogs and online communities concerning the topic of Social Networks. The categorized and evaluated comments originate from ca. 1000 blogs and 400 online communities which have been located with the assistance of the gridmaster technology. Within the scope of this process, the respective channels of communication, topics and the tonality of the comments have been recorded.
The ethority study illustrates the importance of the channels of communication within web 2.0 for the tourism industry. Online communities and weblogs are increasingly used by consumers as relevant sources of information. Furthermore, recommendations, which are exchanged in these channels of communication, exert direct influence on booking decisions. The studies conducted by the American market research institute eMarketer, in collaboration with Deloitte (2007), are able to document this influence by means of their data.
April 7th, 2008 by Nils Maier
Surely, several families are already busy with planning their next summer holiday. By now, as the recent AGOF Study was able to show, about 50% of the internet users arrange their holidays online. On holiday portals such as Opodien, users exchange their opinions about their favourite travel destinations and types of leave. The study Travel Trends 2008 conducted by ethority GmbH & Co. KG intended to record the holiday-buzz, at which the base data were provided by 6500 authentic user opinions. Here, the first part of the study was concerned with the evaluation of the most popular destinations within weblogs and online communities.
According to the ethority results, Germany is the top destination for german bloggers and community users. In the course of the analysis it became clear that the German’s favourite type of leave is a short trip betweentimes. At present, short trips to Berlin or to the Baltic Sea at weekends are extremely popular. The top 5 ranks regarding travel destinations are represented by the German tourism industry’s usual classics such as Austria, Italy and Spain. However, it is astonishing that the classics Greece and Turkey cannot be found among the most popular destinations of German internet users – both travel destinations are not represented within the 5 top countries. In the second part of the study Travel Trends 2008 the international top destinations of German users, the top types of leave and the favoured booking methods are presented.
