April 4th, 2012 by Sten Franke
This catchphrase has the potential to become an all-time classic on all conferences from Hamburg to San Francisco: Digital Darwinism. Creator of this saying is Brian Solis, one of the most interesting thinkers in the digital era, Principal Analyst of Altimeter Group, bestselling author and keynote speaker.
What he means by Digital Darwinism is the excluding competition around awareness which brands in the social web are facing. Now all of a sudden extremely hungry and customer focused newcomers compete with established brands that long profited of their tradition, reputation and their rather sedate product cycles. Now the latter notice that the former are growing excessively, and are only one click away of heralding their decline.
An important factor is the new power of the consumers – so to speak the right to communicate and co-determine that is being lived on social media platforms for long.
In Solis’ point of view on Facebook & Co. an excluding competition is fought that only those companies will survive that are willed to accept this change and think differently. To consist in this competition there are 10 principles to abide by that he had articulated. Among them there is strategy, culture, people, and vision. In respect of the last point Brian asks rightly, when one has read the mission statement of his company lately? Whether you live by them and whether they are matching the times. Basically he says that an enterprise has to be able to create a working environment that leaves each employee the room to invest his entire creativity and innovation.
A business that strives to maintain in the Digital Darwinism, always has to question itself, and has to be ready to adapt their business goals and strategies anytime. Further keywords that are of huge importance to Brian Solis are: Localization, Philanthropic Capitalism, and Intelligence. On it is is said:
„One of the biggest trends in 2011 was the development of social media command centers. At the heart of these sophisticated data gathering silos were conversations and tools that allowed community managers to listen, respond, and promote engagement within the company. While social media is introducing the art & science of monitoring to marketing and service teams it is the organizations that invest in technology, teams and processes that will translate activity into actionable insights.“
However, the most exciting thought of Brian Solis is to demand more leadership qualities by the Top-Management. They have to provide the strategy and exemplify them through their own life. They have to cater the adequate corporate culture, and should be the first to listen to users and consumers in social media.
The US-American reaffirms a trend we have covered only recently. According to a study by Brandfog, the social media awareness of a brand is influenced positively by the circumstance whether the CEO engages on Twitter, Facebook, and Co. personally. For instance 78% think, it has positive consequences when the boss hits the keyboard or smartphone on his own. 71% believe this improves the brand image and 64% are sure a twittering and facebooking management’s business is perceived as more transparent than others.
Brian’s approach is extremely fascinating to me, so I want to dig deeper into it in further blog articles. Though, it has to be admitted that these principles apply foremost to consumer-centered business models.