October 22nd, 2009 by Sten Franke
Consumers today are everywhere not easy to grasp, whether from the perspective of the classic channels such as TV, Print, Radio and particular not from Social Media perspective. Media usage behaviour has become fragmented that the close bond between many brands and consumers is disbanding. The medium Internet enables users to move exceedingly selective. In doing so, they mainly come into contact with what owns specifically relevance to them only.
The challenge of strategy development for Social Media lies in coping with the phenomenon Real-time. As Brand Affinity Specialist, ethority develops sustainable strategies that standardise “bonding” brands and products to consumer potentials. Such strategies are built consistently that they match up with today’s decentralised and individualising tendencies of the altered media usage behaviour.
1. Social Media implies “Online-isation” of everyday life!
Inside internet time does not exist per se. Each user has to ascertain and set his proper time and determined georeference when ether he goes online. Each and every entry produces “sense of time” that entails the phenomenon Real-time. Therefore reality claims “to be online”!
2. The mass consumer turns into an individual consumer!
The process of shaping purchase decisions is fundamentally altered by Social Media. It is extended and infused by mutual recommendation, advice and finding closing decisions. Purchasing processes become “social-medialised”.
3. Real-time triggers brand swap behaviour
Real-time reference cause a serious critical maturity among users. Hence the social-medialised purchase decision process is from now on deliberated, balanced, and will be always negotiated as it is newly-made.
Each time when consumers go online they wade through markets, bazaars (forums) and sales stores (Branded Channels), and just if it happens that he shortly turns around just before the cash point, in order to consider just another object of purchase, it reveals brisance power of the Social Media elementary principals.
4. Expiration of brands and products as “Impulse Buy Items”!
Brands and products are not be advertised and sold as “Impulse Buy Items” any longer. Due to the Social Medialisation of purchase process, Social Media conversations can no longer be labelled as trivialities. Quiet the contrary, conversations in forums, blogs and on twitter we depicted as ,openly thinking`. Here users ,voicing ones thoughts` and feelings aloud.
5. Social-Medialisation puts brands and products under permanent test!
The effect of the phenomenon Real-time is that brands and products are at all times put on the test. Each time again and again as if they were brand-new! Everyday life of today’s consumers is infused by Online-isation. This requires to move monitoring continuously under the condition of comprehensive survey of Real-time. And this in order to be in the know wherever users move, mainly concerning where, when, and with what one to address them.
6. Comprehensive survey in Real-time only!
Solely in Real-time, it can be found out when it is appropriate to go into a dialogue with users individually.
7. Social Media requires permanent presence!
Social Media always require to be online. Each and every moment when consumers as users are archetypically be “on the prowl” online. The opening of a social-medialised purchase process will only succeed when empathy and knowledge about the precise and appropriate moment are applied. Whoever does not agitate in presence at the precise point of time with the user, misses to sell his advice and trading to the users interest.
8. Brands and products need to be permanently tied to consumer potential!
Sustainable strategies in Social Media and comprehensive monitoring secure that ,unmet needs´ can be detected and identified before time in order to be fulfilling when leveraging them by brands and products.
9. Not isolation, but integration!
Social Media Brand Building enables to get the Real-time phenomenon under control. One sided monitoring is not sufficient when it comes to fulfill consumer needs adequately. Usage of isolated Social Media tools (onesided non-comprehensively monitoring and manual research) can not capture many things and thereby exclude much in their search. Social Media Monitoring should not be a “tunnel vision” observation.
10. Sapere aude*!
Social-Medialisation produces “non-indebted” business maturity. Because inside the online medium consumers as users handle their intellects more courageously and responsibly. In particular when they turn into their purchasing modus operandi.
*ethority, as an advocator to respect users maturity, pull up the philosopher Kant without decidedly intending to apprehend him or grasping him entirely.
The elementary principles of Social Media Brand Building create facts!
Social Media is not just another channel of the Marketing Mix. The reason lays in well-founded social-medialisied two-way communication that multiplies the advertising impact and justifies a shift of Media Spendings. In the States and in Great Britain Online Media Spendings already exceed TV Media Spendings. When a consumer is online he does not sit passive in front of TV at all. On the contrary, when it comes to dialogue he looks for affirmation and debates on his way towards a brand or product inside forums and branded channels. Thereby he only purchases what is debated online; meaning what is social-medialisied.
The consumer does no longer look on things without comment as it is when he watches TV. He is demanding when he emits his comment and he prefers that brand with which he can collectively live the medialised going along with the brand’s product.
Social Media Brand Building is the sales trigger for two-way communication towards a 24/7 online infused everyday world. Social Media Brand Building accomplish essential “Brand Bonding” and realises that “branding together with users will be mutually shaped “.